Kitamura Computers (UK) Support

Welcome to the support forum for customers of Kitamura Computers UK!
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PostPosted: Sun Mar 04, 2007 5:45 pm 
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Joined: Fri Feb 02, 2007 5:06 pm
Posts: 203
Location: Manchester, UK
To best help our customers with an issue of a Kitamura built system, or a purchased accessory, we need you to provide us with the following when you post:

1. Your Customer Number.

This is in the form of your initials, followed by 5 numbers. This is your unique number, and will help us to locate your invoices, warranty documents, and jobsheets & service papers, to speed up the support process. An example of a customer number, to help you find it, is below:

TJ 84275

It is located on your invoice under the "All sales include VAT @ 17.5%" text

2. Your invoice number

Your Invoice number is located on the top right of your invoice, under the "Sales Invoice" text. It is in the form of the invoice date, but backwards, followed by that days current invoice number. for example:

20070812-3

This indicates to us that you were the 3rd invoiced customer on the 12/08/2007, and we can find your paperwork easier!

To assist you further, here is an image of a sample invoice:

Image

Providing us with this information will help us help you as quick as possible! The old style invoice, with our old corporate logo is still the same, just some minor formatting changes were made in Revision 2 of our invoices, so customers with the old invoices will still find the information in the same places.

_________________
Regards,

James (Kitamura Computers Director)

james at kitamuracomputers dot com


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